Refund Policy

Our Refund Promise

We want you to be completely satisfied with MathSolve. If you're not happy with your purchase, we're here to help.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all new paid subscriptions. If you're not satisfied with MathSolve within the first 14 days of your subscription, contact us at support@quizai.com for a full refund.

Payment Processing: All payments are processed securely by our payment service provider, Waffo Pancake, which acts as the Merchant of Record. Your payment card data is handled in compliance with PCI-DSS requirements.

This guarantee applies to:

• Pro monthly and annual subscriptions
• Team plan subscriptions

How to Request a Refund

To request a refund:

1. Email us at support@quizai.com with your account email and reason for refund
2. We will process your request within 3-5 business days
3. Refunds will be credited to your original payment method

Refund Timeline

Once your refund is processed:

• Credit Card: 5-10 business days to appear on your statement
• PayPal: 1-3 business days
• Other payment methods: May vary depending on the provider

Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. Upon cancellation:

• Your access will continue until the end of your current billing period
• We do not provide partial refunds for unused time within a billing cycle
• You will not be charged again after cancellation

Exceptions

Our 14-day money-back guarantee does not apply to:

• Requests made after 14 days from initial subscription
• Renewed subscriptions (only the first subscription is eligible)
• Accounts terminated for violation of our Terms of Service

Contact Us

If you have questions about our refund policy or need assistance, please contact us:

Email: support@quizai.com
We typically respond within 24 hours.